Data Deletion Instructions
How to delete your data from Cognilexa's Shopify WhatsApp Agent
Last updated: October 14, 2026
Overview
At Cognilexa, we respect your right to control your personal data. This page provides detailed instructions on how to delete your data from our Shopify WhatsApp Agent application. We are committed to GDPR compliance and ensuring that you can easily exercise your right to data deletion.
What Data We Collect
Our Shopify WhatsApp Agent may collect and process the following types of data:
User Data
- • Account information and credentials
- • Profile settings and preferences
- • Contact information
- • Usage statistics and analytics
Application Data
- • Workflow configurations
- • AI agent settings
- • Conversation logs and chat history
- • Integration settings
How to Delete Your Data
Important Notice
Deleting your data is permanent and cannot be undone. Please ensure you have backed up any important information before proceeding with data deletion.
Request Data Deletion
To request deletion of your data from our Shopify WhatsApp Agent, please follow these steps:
What Happens After Deletion
Immediate Actions
- • Account deactivation within 24 hours
- • Workflow and agent configurations deleted
- • Conversation logs and chat history removed
- • Integration settings cleared
Complete Removal
- • All personal data permanently deleted
- • Backup data removed within 30 days
- • Analytics and usage data anonymized
- • Confirmation email sent upon completion
Data Retention Exceptions
In certain circumstances, we may be required to retain some data for legal or regulatory purposes:
- Legal Requirements: Data required for tax, accounting, or legal compliance
- Fraud Prevention: Information related to security incidents or fraud investigations
- Service Improvement: Anonymized, aggregated data used for improving our services
GDPR Compliance
Our data deletion process complies with GDPR Article 17 (Right to Erasure) and other applicable privacy regulations:
Your Rights
- • Right to request data deletion
- • Right to be informed about deletion
- • Right to confirmation of deletion
- • Right to lodge a complaint
Our Obligations
- • Process deletion requests within 30 days
- • Notify third parties of deletion
- • Provide confirmation of completion
- • Maintain deletion records
Contact Information
If you have questions about data deletion or need assistance, please contact us: